Refund and Returns Policy

Manas Prashna – Ancient Prashna Shastra

Last Updated: October 31, 2026

1. Introduction

Welcome to Manas Prashna, a digital platform offering traditional Prashna Shastra services based on the Devi Lakota Prashna Shastra manuscript.

We are committed to providing a transparent and reliable digital experience. This policy explains the terms governing payments, cancellations, refunds, and returns.

2. Service Pricing

Manas Prashna offers a digital Prashna Shastra question-and-answer service at a fee of ₹99 per question result.

Users select a question, choose three numbers, complete the payment, and receive a traditional answer calculated using the manuscript-based method.

The ₹99 fee is payable for each separately purchased result. Any applicable additional charges will be disclosed before payment.

3. Digital Service Delivery

Our services are delivered electronically through the website.

Once payment is successfully verified, the corresponding Prashna Shastra result will be made available to the user.

No physical products are shipped or delivered.

4. Refund Eligibility

A refund may be requested in the following circumstances:

Payment was successfully deducted, but the digital result was not delivered due to a technical error.
A duplicate payment was made for the same transaction.
Payment was deducted despite an unsuccessful or incomplete transaction.
A technical failure prevented delivery of the purchased service and the issue could not be resolved within a reasonable time.
A refund is otherwise required under applicable Indian consumer protection laws.

Refund requests will be reviewed using the relevant payment and transaction records.

5. Non-Refundable Circumstances

Once a payment has been successfully processed and the purchased digital result has been delivered and made accessible, the service is generally considered fulfilled.

Refunds will not ordinarily be provided solely because:

The user is dissatisfied with the traditional interpretation.
The result does not match the user’s personal expectations.
The user changes their mind after accessing the result.
The user wishes to select a different question or different numbers after receiving the purchased result.

These conditions do not limit any refund or other remedy required by applicable law, including where a service is defective or not delivered as described.

6. Failed or Duplicate Payments

If an amount is deducted but the transaction fails, users should first check whether the payment has been automatically reversed by their bank or payment provider.

If the amount is not reversed, or if a duplicate payment occurs, users may contact our support team with the relevant transaction details.

We will verify the transaction and arrange an eligible refund through the appropriate payment channel.

7. Refund Request Procedure

To request a refund, please contact us through the official Contact page and provide:

Name and contact email.
Transaction or payment reference number.
Date and amount of payment.
Brief explanation of the issue.
Relevant payment confirmation or screenshot, if available.

Please submit refund requests preferably within 7 calendar days of the transaction. Requests made later will also be considered where required by applicable law.

We aim to acknowledge refund requests within 2 business days and communicate an initial decision within 5 business days after receiving the necessary information.

8. Refund Processing Timeline

Approved refunds will be initiated to the original payment method wherever technically possible.

After initiation, refunds will generally be expected to reflect within 5–10 business days, depending on the bank, payment gateway, and payment method.

These timelines are estimates and may vary. Any mandatory timelines under applicable law will take precedence.

9. Cancellation Policy

Users may cancel the question-and-answer process before completing payment without any cancellation charge.

After successful payment and delivery of the digital result, cancellation is generally unavailable, subject to the refund eligibility conditions and applicable consumer rights described above.

10. Returns and Exchanges

Manas Prashna currently provides digital services only.

As no physical goods are supplied, physical returns, replacements, and exchanges are not applicable.

11. Traditional Interpretation Disclaimer

Manas Prashna provides traditional manuscript-based answers for cultural, spiritual, and informational purposes.

The service does not guarantee specific future events, outcomes, or results.

Traditional interpretations should not replace professional medical, financial, legal, or other qualified advice.

12. Contact and Customer Support

For refund requests, payment failures, duplicate transactions, technical issues, or other service-related inquiries, please contact our support team.

Platform Name: Manas Prashna
Service: Traditional Prashna Shastra
Service Fee: ₹99 per question result
Official Support Email: manasprashna1@gmail.com

When requesting a refund, please include your payment reference number, transaction date, payment amount, and a brief description of the issue.

We aim to acknowledge refund requests within 2 business days.

For additional information, please visit our official Contact page.

13. Changes to This Policy

We may update this Refund and Returns Policy to reflect changes in our services, payment systems, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

Nothing in this policy excludes or restricts mandatory consumer rights under applicable law.